Frequently Asked Questions

Frequently Asked Questions List

1. Q Membership registration information
   

   A

   You sign up as a member by filling in the terms of use, privacy policy agreement, and registration items in the schedule form through the menu, and you can use the service for free immediately after signing up.

   You do not have to enter all the information you need to enter when placing an order.

   You can participate in events and discounts for members.

   
   

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2. Q Order guide
   

   A

   Product ordering is done in the following steps.

   
   

   - Step1: Search for products

   - Step2: Add to cart

   - Step3: Member ID login order

   - Step4: Fill out the order form

   - Step5: Select payment method and make payment

   - Step6: Order Success Screen (Order Number)

   
   

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3. Q Payment Guide
   

   A

   In the case of a large payment, the credit card company may give you a confirmation call for safety.

   If it is determined that the order is not a normal order, such as the use of a stolen card or an order under someone else's name, you may arbitrarily suspend or cancel the order.

   
   

   For product purchases without bankbook, you can deposit the product through PC banking, Internet banking, telebanking, or directly at a nearby bank.

   The name of the depositor entered at the time of ordering must match the name of the actual depositor, and the deposit must be made within 7 days.

   
   

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4. Q Exchange/Return Information
   

   A

   Exchange or return is possible
   

   - Within 7 days from the date of receipt of the product. However, in the case of home appliances

   , the packaging may have been opened or damaged. Exchange/return is not possible if the product value is lost.

   - The contents of the supplied products and services are displayed.

   Within 3 months from the date and within 30 days from the date of knowing the fact

   
   

   If exchange or return is not possible

   
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   - In case the product is lost or damaged due to the customer's responsibility. However, in order to check the contents of the product,

   - In case the value of the product is lost due to opening the packaging or damage to the packaging

   (Example: Home appliances, food, music records, etc. However, returns/exchanges due to defective pixels such as laptops, LCD monitors, and digital cameras with LCD screens

   follow the manufacturer’s standards.)

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   - When the value of the product has significantly decreased due to the customer's use or partial consumption, however, in the case of cosmetics, it is limited to the case where a trial product is provided

   - In case the value of the product has significantly decreased to the extent that resale is difficult due to the passage of time

   - In case the packaging of the product that can be reproduced is damaged

   (For details, see Customer Satisfaction Please use the center 1:1 E-MAIL consultation.)

   
   

   ※ If you change your mind and want to exchange or return the product, the cost of returning the product is borne by the customer. You must.

   (including color exchange, size exchange, etc.)

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5. Q Refund information
   

   A

   In the case of a refund, we will refund the amount paid within 3 business days after confirming the return.

   If you paid with a credit card, cancel the credit card approval so that the payment is not charged.

   (However, if the payment can be made according to the credit card payment date, in this case Refunds will be processed by the credit card company when the next month's credit card bill is charged)

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6. Q Other information
   

   A

   Period of use
   

   The points generated by the order are converted into points that can actually be used after 20 days from the time of the delivery completion check.

   It is classified as unused points for 20 days.

   Unused points are points for orders that are not actually purchased in case of return or purchase cancellation.

   Available points (total points-used points-unusable points) can be used immediately upon purchase.

   
   

   Terms of use

   When using the points, the minimum purchaseable points (purchasable points required) is 0 won. When using the points, the maximum purchaseable points (the maximum amount of points that can be used once) is 'no limit'.

   
   

   Extinction conditions

   In case of order cancellation/refund, the accumulated points for product purchase will be canceled together. When you cancel your membership, your points will automatically expire. Even if there is no accumulation of additional points for 3 years from the date of final accumulation of points, the points will expire.

   
   

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